Castlori support
Tell us what needs a look.
Get help with your account, report a bug, or raise a content or community concern.
castlori-support@googlegroups.com
Opens a draft in your email app. Review it and send it there. If no app opens, copy the address into your usual email service.
Choose a topic
The links below add a subject and a short report outline. You can also write your own message to the address above.
Account access
Problems signing in or getting back to your account. Include your public username if you know it.
Ask about account accessBug or outage
Something fails to load, save or publish, or behaves differently from what you expected.
Report a bugContent or community
A question or concern about a story, chapter, character, post or community interaction. Include its page link.
Send a content concernPrivacy or safety
For a privacy or safety concern, share the relevant link and only the information needed to review it.
Contact privacy supportprivacy@castlori.com
Help us understand the problem
- Point to the page. Paste its link and say what you were trying to do.
- Describe what happened. Include the exact error text if there is one, and what you expected instead.
- Add useful context. Give the approximate time, device and browser. Remove personal information before attaching a screenshot.
Keep secrets out of the report. Do not send passwords, sign-in or recovery codes, API keys, full payment-card details, or a private manuscript or character definition.
A short report you can copy
Page link: What I was trying to do: What I expected: What happened: Approximate time: Device and browser:
After you send
Keep your sent message so you can find the original report. If you have more information about the same issue, reply in that email thread rather than starting several new reports.
You can email support without joining a Google Group. The email buttons prepare a draft; they do not send a report automatically.
Return to Castlori, or visit the Creator Guide and free scene planner.